Many publishers are realising the value of having our magazine customer service experts at DCA perform their Subscription Management for them. We have the knowledge and technical skills in Subscription Management and Call Centre management to effectively handle subscribers coming in through various channels (mail, fax, phone, IVR, email, website), making every effort to retain them as well as making your subscription base grow.

DCA delivers a seamless customer service because we appreciate that the outsourced Subscription Management services we provide not only impact our publisher clients directly but also the customers belonging to these clients.

The benefits for a publisher of an outsourced solution are clear and multiple:

• freeing up of resources to focus on core activities
• improved company focus on marketing and growth strategies, rather than on managing operational staff
• making available of capital funds, that can be utilised elsewhere in the organisation
• reduction of operating costs
• reduction of risk
• access to world-class capabilities and Subscription Management expertise.

To visit the Subs Plus website click here.