Based around a suite of powerful software products for solutions across a range of applications and industries, DCA also offers many of these solutions in an outsourced setting.
DCA ’s strength lies in its ability to adapt each solution to the specific customer’s requirements or build solutions from scratch to a customer’s specification.
Data Services: a full suite of bureau services for organisations that rely on data quality. DCA offers Data Quality Audits, Data cleansing and matching services, Data Enhancement and Integration services, Database Management, Data Processing for Direct Marketing, Data Analysis, Data Support Services and Call Centre Services.
Data Hosting: through the use of our fast, secure and reliable data centre infrastructure, DCA offers remote data hosting services.
Loyalty Program Management: through the development of systems in an in-house or outsourced setting, that track the outcome of business initiatives and allow for maximisation of member relationships and reward programs.
Subscription Management: through the provision of call centre services and the management of the order fulfilment process for publication houses and magazines .
Customer and Membership Management: through the provision of call centre services and the management of memberships and customer data for organisations, clubs, associations, unions and groups.
Customer Service Management: through the provision of inbound and outbound telephone and email services for our clients. These services include customer sales/service, customer retention, help desk, market research and telesales activities.
Customised Application Development: a team of 30 + development staff develop significant business-critical systems for large enterprises and government.
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