DCA complements its world-class software with a technical support service that makes sure our product development and implementation is successful for our clients.
DCA ’s product development methodology is mature and proven. Using this methodology and processes, we support product development of 5 separate product lines at well over 400 customer sites in the region.
DCA offers support services via email, fax and phone through its Melbourne and Sydney-based help desks. This help offers second-level support (i.e. to the client’s nominated representative(s)) and interfaces to the development team in the event that issues need to be escalated to the third level.
A tracking system is used which can also be made Web-accessible to streamline client queries.
Update and Support Agreements (USAs) include functionality updates as part of DCA’s ongoing product development.
Each product is supported by its own specialist Technical Support Team:
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